hier nun der brief
koennt ihr hier mal drueber schauen und eure meinung dazu sagen. verbesserungsvorschlaege? hat nun immernoch keine gelegenheit den brief meinem mann zu zeigen, also frage ich euch doch zuerst
Ford Motor Company
Customer Relationship Center
Attn: Frederiek Toney
P.O. Box 6248
Dearborn. MI 48126
X und Y in
soundso, ca
August 7, 2009
Dear Mr. Toney,
My husband and I are proud owners of a Ford truck. We acquired a brand new F250 6.0 Power Stroke Diesel in 2004. As we are currently very unsatisfied with the service and work that we have been provided with lately, I decided to take the time to inform you about this matter.
Since the purchase of this vehicle there have been numerous problems and issues that we needed to take care of.
The most current issue concerned the motor. We symptomatically experienced problems since 2008, but the issue has actually existed since the day the truck was manufactured.
In August of 2008 we took this truck to the xy dealership in xy, Ca, and informed them about a rattling noise, coming from the front part of the truck, as well as the motor surging, while driving at low speeds or not driving at all. The mechanics were unable to identify the problem at that time.
On the 29th of Spetember 2008, we once again, took the truck to the dealership as the problems persisted.
We were informed that the rattling noise could not be identified, however the surging was explained as a consequence of the turbo being contaminated with dust. We had eqipped our vehicle with a high quality after-market air filter; however the dealership suggested the replacement of this air filter with a Ford stock air filter. We agreed to remove and replace the air filter, as this had been identified as the cause of the problem. Please find attached the receipt showing costs.
After we picked up our vehicle however, the problem still existed. The engine would surge at low speeds.
On the 5th of August of 2009, we once again took the truck to a Ford dealership to get the problem evaluated. By now we had experienced additional problems. Not only would the engine surge, but it would stop accelerating and eventually stalled on my husband, as he was on his way home from work.
The xy Ford dealership in xy, Ca, seemed to experience a high volume of work and was behind on its schedule; thus we were not able not get an appointment until two days later. Upon examination of the truck, we were informed that the surging of the motor was caused by a defective fuel injection control module. The replacement and labor would cost an estimated $1100.
We had taken the truck to the dealership in xy several times last year. While the truck was still under warranty, we were told that problem could not be identified. After the warranty expired, we were told that the surging was caused by our after market air filter that caused the turbo to get contaminated.
When the problem still existed and after our extended warranty expired, we were told that the fuel injector control module was defective and needed to be replaced in order to fix the problem.
We are highly unsatisfied with how this problem has been handled; additionaly now, that we are facing extra costs again, for a problem, that should have already been fixed.
I need to inform you that we are aware of the recall campaign that had been issued for this particular problem and model.
We took this truck on the 29th of September 2005 to xy Ford in order to get the recall 05S34 performed as well as another recall.
On the 3rd of June of the following year, the replaced module tested low on performance and needed to be replaced again.
We had already contacted xy, the manager of the xy facility, last year. He was unable to help us. We furthermore contacted the customer service department, they as well, seemed unable and unwilling to help us.
On the 6th of August this year, I once more contacted the customer service about this issue. Once again, they were not able to provide any help or compensation.
Thus, I turn to you, hoping you would be able to gain an insight into this situation and are able to provide us with help on this matter. Please find attached copies of important receipts and a print-out of the recall information.
We have always been loyal Ford customers and had all maintenance work performed at Ford dealerships. We are in possession of receipts for 15 oil changes and vehicle inspections; however, never had the after-market air filter been addressed as a problem prior to its replacement it 2008 which unfortunately, did not result in resolving the issue.
Should this not be part of you department, please forward this matter to the responsible authorities.
Thank you very much.
Sincerely,
mr x mrs y
Attachments:
Copies of receipts.
List of problems in chronological order.
Recall 05S34 information
Oh sorry, ich wollte das eigentlich den BayerInTexas fragen. Da hat anscheinend beim posten etwas nicht ganz so geklappt.
